Archive for the ‘Starting a Program’ Category

Remote Work and Telecommuting- Good Business for Small Business

Monday, April 12th, 2010

Remote Work and Telecommuting are not just good ideas for large organizations who want to encourage work life balance and attract and retain their top talent. It is simply good business for small business too! Today’s economy is forcing many small businesses with 5-100 employees to re-evaluate everything: overhead costs, new markets, current customers, employee productivity, profitability, and so much more. Telecommuting allows these small businesses to capitalize on much more than just reduced real-estate.

  • A recent survey by 7th Sense Research found that:
  • 60% of employees said they could do their jobs remotely
  • 72% of employees prefer to work at home
  • 73% of companies didn’t have a formal policy (VERY DANGEROUS!!)
  • However; only 14% of employees said their employers were supportive of telecommuting or remote work

By allowing a small business’s employees to work remotely, they can:

  1. Drastically reduce their office footprint- thus reducing office rental space.
  2. Many employees are willing to pay for their own internet and computer thus- REDUCING equipment and utilities costs on the company.
  3. Expand the hiring pool to truly the best in the industry
  4. Retain employees longer- people with telecommuting jobs are proven to be less likely to leave.
  5. Improve productivity which improves the company’s PROFITABILITY.

While it seems obvious to many employees the benefits of Remote Work: no-dry cleaning, cheaper lunches, no commute, etc. The benefits are not just one sided and small employers are starting to discover this fact. Most small business owners, however; need to CHANGE they way they manage employees though. Remote Work is more productive because it breads independence and accountability for results. If you have a manager who is uncomfortable managing by results, they probably won’t make a good Remote Manager. Additionally, if you have employees who don’t like their performance to be judged by results, they probably won’t do well in a Remote environment (of course I’d argue they don’t do well in an office environment either).

Bottom line. Many small employers are moving to Remote Work models because it is simply more efficient. Transitioning takes time, training, and a formal program, but the companies who are making the switch are beginning to wonder why they hadn’t done it sooner.

To learn more or if you are curious what it takes to transition please feel free to contact me directly.

Brandon Dempsey
President-SuiteCommute
1-888-878-4832
Brandon@SuiteCommute.com

Remote Work Trends Point to Vital Component for Telecommuting/Remote Work Programs/Plans

Monday, January 4th, 2010

The Wall Street Journal published an interesting article discussing new trends in mobile work: For-Profit Coworking facilities. This new trend highlights an essential point to Remote Work. It’s never all or nothing.

Working in public locations such as coffee shops, bookstores, and cafes has largely been the life for those who work for themselves. Choosing to eliminate the costs of real estate, the self-employed are largely turning to these spaces for a due to a lack of office amenities the biggest one being- meeting space. However, with more and more people turning to self-employment and more companies allowing Remote Work, demand is growing for a more professional atmosphere; one that gives privacy and has a few more amenities similar to an office. Similar to the government subsidized Telework Centers in Washington DC, private companies are now launching “Coworking” facilities that offer cubicles, desks, private offices, conference rooms, phones, copiers, and even coffee machines and water coolers!

This article shows that people need a balance when working remotely. Too many organizations see Remote Work as an all or nothing scenario where employees are either working in their office or they are working from home in their pajamas and don’t need any support from the company. Nothing could be farther from the truth, employees still need access to many of the functions that an office performs. For this reason SuiteCommute has always advocated Part-Time remote work.

With Part-Time remote work employees still maintain an office or share an office with someone at the company’s location (a situation often referred to as hotelling). The employees report to an office 1-2 days a week to conduct meetings or utilize the office equipment and work remotely the rest. This provides the best of both worlds and truly is the best scenario for remote workers. Just because someone is remote doesn’t mean they don’t ever need an office, they just don’t need it as much or all of the space.

When setting up your remote work program consider the office needs people may have.

  1. Don’t assume that since the employees are working remotely that they won’t ever need an office. Make sure that conference rooms, cubicles, and office equipment can still be accessible if employees have been used to using it.
  2. Make sure employees understand it is “OK” to come back into the office. Some employees are hesitant to come into the office when working remotely, because they fear it will show that they can’t work remotely. Employees need to understand that the a formal office is still available to them should they need it.
  3. Analyze what equipment can be purchased cheaply for employees to have at their home. A $50 printer makes a lot more sense than having an employee come into the office every time they need to print something. Consider what function the employee performs and what equipment could be supplied to them.
  4. Set up a scheduling mechanism for employees. Remote Workers need some way to inform office staff that they will be in the office or reserving conference rooms. Some sort of scheduling tool should be used.
  5. Stay focused on results of your workers and not just the time the y spend in locations. It’s vital that managers focus on the results of their remote employees and not just the time they spend in any one place.

For more information on how to set up or improve your Telecommuting or Remote Work program please feel free to contact me directly.

Brandon Dempsey
1-888-878-4832
Brandon@SuiteCommute.com

Telecommuting Helps Businesses Reduce Real Estate and Overhead Costs

Sunday, November 15th, 2009

Obviously, if you aren’t paying rent you are saving money, but can you not pay rent and still run a company? Of course, allow your employees to telecommute and you can save a ton of money.

This belief has been around for years now, but for many reasons hasn’t been implemented in many companies, until now. The economy is forcing a lot of companies to reconsider every expense, from coffee in the office to leased corporate headquarters, many companies are looking for every way possible to save money. A recent article released by the Associated Press http://bit.ly/31bxmA highlights how many small businesses are using Telecommuting to help save money.

Let’s look at a few of the major reasons, companies save money when they utilize telecommuters:

  1. Office space costs: For many companies leasing office space can be quite costly and while many companies can’t completely get rid of their office space, they can reduce their footprint and have employees rotate on who works in the office on given days.
  2. Utility costs: Many employees are willing to pick up the tab on utility costs such as power, HVAC, and even Internet costs! Statistically, offices consume 7-8 times more energy to run equipment than corresponding homes. The trade off most employees make is, “I’m saving money by not driving, dry cleaning, eating out at lunch, etc; so therefore I’m willing to pick up the additional utility costs of working from home. (Note: special consideration needs to be paid when employees are using their own routers and internet connections. Many security protocols and help desks are not fully equipped for home user equipment.)
  3. Parking/Maintenance expenses: Many employers either pay for parking lot usage, or subsidize employee parking costs, when located in urban settings. Having less people park reduces those expenses. Additionally, there is less for cleaning crews to clean and less building space to maintain.
  4. Furniture Costs: Employees working from home can often supply their own furniture for working, this helps to reduce the companies costs of leasing or purchasing furniture.
  5. Real Estate Taxes: Employers are NOT required to pay real estate taxes on employees’ home offices and with the Federal Government increasing Corporate Real Estate taxes, this is just one more way for businesses to reduce their overhead expenses.

For more Telecommuting Savings Statistics, click here.  If you are considering allowing employees to work Remotely or Telecommute and need help with where to start. Please feel free to contact me directly.

Brandon Dempsey
President: SuiteCommute
Brandon@SuiteCommute.com
888-878-4832

How to: Telecommute- “Do Your Homework Before Allowing Work From Home

Monday, November 3rd, 2008

The St. Louis Business Journal had a great article this week outlining some of the key points when allowing your employees to work from home. (Click here to view the article) Since I helped with the article I felt it important to share a few additional points just on how to select those who are allowed to work remotely or Telecommute. We often refer to this as “Telecommuting Selection Criteria.” Alright here goes:

  1. Determine the reasons for allowing Remote Work or Telecommuting. See below post on strategy to determine this.
  2. Look at the Departments/Divisions that your company is considering to allow to work remotely.
  3. Look at what job functions within those Departments/Divisions are capable of completing work off site.
  4. Break up the job descriptions into what tasks can be performed on and off site.
  5. Set standards for what employees must meet or comply with to be considered.
  6. Look at the individual employee’s core competencies after they have met all the above criteria, to determine eligibility.

Looks like a lot, hunh? Well that’s because it is. Simply allowing managers to cherry pick who is allowed to Telecommute and who isn’t is a recipe for disaster or a lawsuit. As an employer it is your job to set the bar and then let manager’s follow the process. This protects the company and keeps selection as equal as possible. Telecommuting is not difficult, it just takes a little preplanning to ensure greater success. Check back soon for another update!

If you need assistance with this process, please feel free to call or contact me directly.

 

Brandon Dempsey
1-888-878-4832
Brandon@suitecommute.com

Telecommuting: A Look at the Human Resources (HR) Side

Friday, August 8th, 2008

This was the title of a recent presentation I gave at a large Benefits and Compensation conference in Raleigh, North Carolina.  This conference attracted an impressive array of Directors and Vice President’s of HR from worldwide companies.  I say this, because the questions they asked were some of the best questions I’ve ever had asked during a presentation.  Questions that I felt many people have, but don’t ever get a chance or sometimes think to ask.  I will outline several of these questions below, and invite those reading this post to post their questions as well.  Here goes:

1. How do you handle exempt vs. non-exempt Telecommuting employees?  This was a great question and one that doesn’t have a clearly defined answer, but a myriad of answers for various situations.  For some companies that have the technology to, systems need to be put in place that “dang near” keeps an employee from completing more work than agreed upon.  By this, I mean a system where an employee logs in to complete their work and after so much time isn’t allowed back in, until a new week as been set.  In the instance that you don’t have access to this technology, you should  consider some Policies and Procedures that offer consequences for working past the preset amount.  These could include reduced hours the following week or possible termination for repeated offen”ses.  It’s important to know that the employer is responsible for all over-time whether the employee signs the policies and procedures or not, so be careful and choose your words and employees carefully.  We believe that if the Telecommuting Program is set up in the right way, with the proper training, than most of these problems can be avoided.

2. How do you handle employees who are can’t Telecommute?  This was another great question because it got at the heart of what so many “stuck back in the office” feel.  When some are allowed to Telecommmute and others aren’t it can create a bit of resentment.  First, I suggest reconsidering those jobs that are “stuck back in the office,” and looking if a part of those jobs can be done remotely.  If so, allow those people to complete those tasks remotely and their other responsibilites in the office. 

3. What if a person is injured at home?  This question is best answered by telling people to be proactive.  If someone is injured while working at home, according the OSHA, the employer is responsible.  We work with clients to mitigate as many of these situations as possible.  By this I mean create a standards of safety and security.  We suggest creating a safety “checklist” that encompasses such things as surge protectors, fire extinguishers, escape plans, clear stairs, and other ergonomic issues.  Employees should be required to complete this checklist on a regular basis and employers should consider yearly inspections.  There is no way to completely protect oneself from liability, but employers must take steps to mitigate as many of these instances as possible.

4. What is the biggest issue/fear for  employees when working from home?  By far the biggest issue I encounter is “Isolationism.”  Employee’s get to work from home, but once there fear they may be passed up for promotions, special projects, and overall recognition.  Employee’s fear that those who are in the office will be advanced along their careers simply because they are the one’s in the office.  Many of these fears can be reduced, if managers are trained in the proper techniques and methods of remote management.  More on this to come as this blog develops. 

Thank you for reading and post a comment!

New Perspective on Telecommuting and Remote Work

Friday, July 11th, 2008

I thought that the first post for this blog, should be one that sets a tone.  The “Tone” that I’d like to set is one that looks at the other side of Telecommuting, the Human Side.

All too often it seems as though companies are only interested in investing in technology for their Remote Workers.  However; that’s only half of the equation.  It seems as though everyone says that “People” are their greatest assest, however; when it comes to the bottom line, “People,” often get short changed.  By short changed I mean that training and development is often one of the first items cut and last item to be included.  When you have Remote Workers though, this only exaccerbates the problem!

Managers are clamoring for information, techniques, tips, and best practices to help them better manage their remote workforces, so let’s give it to them.  Many employees, once working remotely, often feel isolated and not part of the corporate culture, so let’s include them.  How do we accomplish this great task?

We invest in our people, we invest in our training and development.  We build solid policies and procedures for managers to assist them with their management practices and provide a better sense of direction.  I would challenge you to also consider investing in a short training for your employees to aquaint them with the demands of Remote Work.  Consider some of the challenges they may be facing: isolation, professional development, tracking of time, setting up of their home office, safety and security measures, performance metrics, and communication metrics.

I hope you find the above information helpful.  There will be a lot more coming as I plan to continue to post on various articles I come across and situations I encounter on a professional note.  Thank you for reading!

Random Quote

Jill is a true professional and always delivers on her commitments. She is very creative and looks for innovative ways to solve complex problems. It would be a pleasure to work with her again. — Arlyn Small- Tyco Elctronics

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