STLtoday.com - Printer friendly - Companies turn to = telecommuting for Highway 40 blues

From: Subject: STLtoday.com - Printer friendly - Companies turn to telecommuting for Highway 40 blues Date: Wed, 8 Aug 2007 22:15:24 -0500 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_0000_01C7DA09.9DC9AFF0" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028 This is a multi-part message in MIME format. ------=_NextPart_000_0000_01C7DA09.9DC9AFF0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.stltoday.com/stltoday/emaf.nsf/Popup?ReadForm&db=stltoday%5Cbusiness%5Cstories.nsf&docid=F59DF3B98C3A15018625731E0007063F STLtoday.com - Printer friendly - Companies turn to = telecommuting for Highway 40 blues

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Companies turn to telecommuting for Highway 40 = blues=20
By Tim Barker =
ST. LOUIS POST-DISPATCH
Friday,=20 Jul. 20 2007

Solutions for the Highway 40 blues = come in a=20 dozen different flavors. But none
of them sounds quite so = tasty as=20 telecommuting =97 that wonderful piece of
business jargon that = conjures=20 up thoughts of lounging by the pool with a glass
of iced tea = in one=20 hand and a laptop propped on your, well, lap.

No bosses = hovering=20 over your shoulder. No one reminding you to keep the office=20
refrigerator clean. And no reason to remember where, exactly, = you=20 parked your
car before coming into the office.

Of = course=20 there's more to it than that. And that's what local companies are=20
learning as they look to telecommuting as a tool to counter = the=20 traffic
nightmares expected to fall upon the region once work = on=20 Highway 40 (Interstate
64) begins in earnest early next=20 year.

Creating the ability to work without ever setting = foot in the=20 office brings
with it advantages and disadvantages for both = employer=20 and employee.

For RubinBrown LLP, a St. Louis accounting = firm,=20 telecommuting has been a way
of life for several years for the = company's army of accountants, who often find
themselves = working in=20 the field. But with Highway 40 construction looming, the =
company is=20 making a push to free up even more of its employees.

More = functions=20 and data are being moved onto network servers that can be =
accessed by=20 employees from their home computers.

"Before, all you could = do was=20 log on and check your e-mail,'' said Lynn Davis,
the company's = human=20 resources director. "Now you'll be able to do just about =
anything you=20 could do at your desk. That's the goal.''

Therein lies one = of the=20 challenges for companies looking to add or expand their =
telecommuting=20 ability: They have to decide exactly what they want from = it.

"You=20 say telecommuting, and I think each person has a different idea of = exactly=20
what that means,'' said Vince Sechrest, network services = practice=20 leader for
St. Louis consulting firm SSE Inc.

One of = the first=20 things that has to be decided is how much access to grant =
employees.=20

Do they simply need to download and upload files? Or do = they need=20 full-time
access similar to what they'd have if they were = sitting in=20 the office? If the
answer is the latter, that creates = additional=20 security issues and the need for
encryption technology. = Without it,=20 the guy sitting one table over at Starbucks
could be browsing = your=20 e-mail files.

And will the company provide the equipment? = Or is=20 that the employee's
responsibility? There is a distinct = advantage for=20 companies that own the
computers in their employees' homes, = since they=20 can control what is and isn't
put on the computer.

"I = can put=20 on anti-virus software. I know it's running. I know it's been =
updated.=20 I know the subscription hasn't expired,'' Sechrest = said.

Moving=20 away from the purely technical issues, things can get more = complicated.=20
Particularly when companies have to decide which employees get = to do=20 it. Just
because someone's job lends itself to telecommuting = doesn't=20 necessarily mean
they should be doing it.

There are = personality=20 types that tend to thrive when allowed to work away from
the = office,=20 while others are better suited for a more formal work environment, =
said Francie Dalton, a workplace behavioral expert based in = Columbia,=20 Md.

Analytical types, for example, may find it easier to do = their=20 number crunching
once they get away from the constant = interruptions =97=20 phone calls and bickering
co-workers for example =97 typical = of most=20 offices. And there are the highly
creative employees who enjoy = working=20 in odd places, sitting in a coffee shop,
by the pool, or maybe = a park=20 bench.

"Who cares, as long as they get the work done?'' = Dalton=20 said.

On the flip side, she said, those workers in need of = praise =97=20 the
high-maintenance folks =97 may not fare so well if they = venture too=20 far from the
bosses who dole out the praise. Likewise, people = who=20 enjoy socializing or
organizing are more likely to thrive in = the=20 office, surrounded by co-workers.

Realizing that not = everyone will=20 be able to handle the responsibility and
freedom of = telecommuting,=20 Commerce Bank in Clayton is taking a measured
approach to its = program,=20 which is being ramped up ahead of Highway 40. The bank
hopes = to have a=20 pilot program up by September.

"I think a majority of = employees=20 would like to think they could do it,'' said
Diane Kroner, the = bank's=20 employee relations manager. "But it really doesn't
work for = every job.=20 And it's not an entitlement.''

The bank wants to offer a = program=20 that gives select employees the opportunity
to telecommute. = The idea=20 isn't to send them out of the office permanently, but
rather = to offer=20 more flexibility. One day they might work from home; on =
another,=20 they'll start from home and then come to the office once traffic=20
clears.

In the end, those telecommuting employees will = have to=20 prove their ability to
work in the system.

Doing that = requires=20 a different way of approaching the job, said Joe Calloway, =
author of=20 the book, "Work Like You're Showing Off!"

Telecommuting = employees=20 need to think of the results they are producing, he
said. And = they=20 need to make sure their employers are aware of those = results.

It's=20 not enough for the employee to say he worked on a report today. He = needs=20
to say exactly what he did on that report.

"When you = are not=20 there, and they can't physically see you work, you really
have = to go=20 out of your way to assure your employer that they're getting what=20
they're paying for,'' Calloway said.

Regardless of the=20 challenges, some firms see little choice but to push further =
into the=20 telecommuting frontier before sections of Highway 40 are closed. = Such=20
is the case for Continuum, a home health care firm based in=20 Clayton.

Continuum already was working on its telecommuting = functions before the Highway
40 construction schedule was = revealed.=20 But now the highway serves as strong
motivation to get things = finished=20 sooner rather than later, said Barth Holohan,
the company's=20 owner.

"I think it's going to be a disaster for people = trying to=20 get into Clayton,''
Holohan said. "I could be wrong, but if = it's bad=20 now and you take away the
major thoroughfare, I don't see how = it's=20 going to get any better.''

tbarker@post-dispatch.com |=20 314-340-8350

___________________________________________________________________= __

If you enjoy reading about interesting news, = you might=20 like the 3 O'Clock Stir from
STLtoday.com. Sign up and you'll = receive=20 an email with unique stories of the day,
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